Privacy Policy

1. Introduction

VOT XPRESS Limited ("VOT XPRESS", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise logistics and fulfillment platform.

By accessing or using the VOT XPRESS platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Business Information: Company name, business type, address, and registration details for merchant accounts.
• Transaction Data: Order details, delivery addresses, shipment records, and payment information.
• Communication Data: Messages, support requests, and correspondence with our team.
• Usage Data: Log data, IP addresses, browser type, pages visited, and platform activity.
• Location Data: GPS coordinates for delivery tracking and route optimization (with consent).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the VOT XPRESS platform and services
• Process orders, manage deliveries, and facilitate logistics operations
• Send transactional emails, notifications, and operational alerts
• Manage merchant accounts, staff access, and role-based permissions
• Generate reports, analytics, and business intelligence insights
• Improve platform performance, security, and user experience
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud, abuse, and unauthorized access

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our platform (cloud hosting, email services, payment processors).
• Business Partners: Merchants and logistics partners as necessary to fulfill orders and services.
• Legal Authorities: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, role-based access controls, audit logging, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it in accordance with applicable data protection laws.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request transfer of your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, please contact us at info.coms1@votxpress.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.

9. Children's Privacy

The VOT XPRESS platform is intended for business use by adults (18 years and older). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: